ji16 Privacy Policy

01 Introduction

Ji16 operates the online gaming and sports betting platform at ji16.vu, serving players based in the Philippines. This Privacy Policy explains how we collect, use, store, and protect the personal information of anyone who creates an account or uses the platform.

By registering on ji16, you acknowledge that you have read this policy and agree to the practices described here. If you do not agree, please do not create an account or use the platform.

This policy applies to data collected through the ji16 website and mobile experience. It does not cover third-party websites or services that may be linked from our platform — those are governed by their own privacy terms.

02 Data We Collect

Ji16 collects personal data in the following categories:

We do not collect credit card numbers or cryptocurrency wallet addresses, as these payment methods are not supported on ji16.

03 How We Use Your Data

Ji16 uses the personal data it collects for the following purposes:

• To create and manage your player account, including OTP verification during login
• To process deposits and withdrawals in Philippine Peso through your registered payment channels
• To verify your identity before your first withdrawal through KYC review
• To detect and prevent fraud, money laundering, and unauthorised account access
• To communicate important account updates, security alerts, and policy changes by email or SMS
• To apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion
• To analyse platform usage patterns and improve the overall gaming experience
• To resolve disputes, investigate complaints, and respond to support requests

Ji16 does not use your personal data to serve third-party advertising or build marketing profiles for sale. Promotional communications from ji16 itself are sent only to players who have not opted out and are based on your activity on the platform.

04 Who We Share Data With

Ji16 does not sell personal data. We share data only in the following limited circumstances:

• Payment processors — transaction details are shared with Philippine banking partners, GCash, and Maya solely to process your deposits and withdrawals.
• KYC and identity verification providers — your ID documents and selfie may be shared with a third-party identity verification service to complete the KYC process.
• Technology infrastructure providers — hosting, security, and platform software partners may process data as part of delivering the service. These providers operate under data processing agreements with ji16.
• Legal and regulatory authorities — ji16 may disclose account information to law enforcement or government agencies when required by applicable Philippine law, court order, or to investigate suspected fraud.

All third parties who receive personal data from ji16 are required to handle it securely and use it only for the purpose for which it was shared.

05 Cookies and Tracking

Ji16 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and understand how players use the platform. These are categorised as follows:

• Essential cookies — required for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies — remember your language, display preferences, and recently visited game categories to improve your experience.
• Analytics cookies — help ji16 understand which features are used, where players encounter issues, and how the platform can be improved. Data collected is aggregated and does not identify individual players.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some personalisation features may not work as expected.

06 Data Retention

Ji16 retains personal data for as long as your account is active and for a reasonable period after account closure to meet legal, financial, and compliance obligations.

• Account and identity data is retained for a minimum period following account closure as required by applicable financial regulations.
• Transaction records, including deposit and withdrawal history, are kept for the legally required period to support auditing and dispute resolution.
• KYC documents are retained for the minimum period required under applicable anti-money laundering and identity verification rules.
• Session and device logs used for fraud detection are retained for a defined internal period and then deleted or anonymised.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

07 Security Measures

Ji16 applies multiple layers of security to protect your personal data against unauthorised access, loss, or misuse.

• SSL/TLS encryption is applied to all data in transit between your device and the ji16 platform.
• Passwords are stored using one-way hashing — ji16 staff cannot view your password at any time.
• OTP (one-time password) verification is used during login and sensitive account actions to confirm your identity.
• Access to personal data within ji16 is role-restricted — only staff with a specific need can access player records.
• Regular security reviews and monitoring are conducted to detect unusual activity on the platform.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact support immediately at [email protected] and change your password right away.

08 Your Rights

As a ji16 player, you have the following rights in relation to the personal data we hold about you:

• Right of access — you can request a copy of the personal data ji16 holds about your account.
• Right to correction — if any of your personal data is inaccurate or out of date, you can ask us to correct it.
• Right to deletion — you may request that your personal data be deleted. Note that some data must be retained to comply with financial and legal obligations even after your account is closed.
• Right to restrict processing — in certain circumstances you can ask ji16 to limit how your data is used while a concern is being investigated.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request and respond within a reasonable timeframe. Some requests may require identity verification before we can action them.

09 Minors

Ji16 is strictly for players aged 21 and above. The platform does not knowingly collect personal data from anyone under 21 years of age. If we become aware that a minor has registered an account, that account will be closed immediately and all associated data will be deleted.

If you believe a minor has accessed ji16 using your device or payment details, please notify us at [email protected] right away so we can investigate and act accordingly.

10 Policy Changes

Ji16 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes, registered players will be notified by email before the changes take effect.

The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the platform after an update is published constitutes your acceptance of the revised policy.

11 Contact

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, you can reach our team through the following channels:

• Email: [email protected] — for data access, correction, deletion, or general privacy inquiries
• Live chat: available through your account dashboard after you log in

For responsible gaming concerns including self-exclusion and account restrictions, visit the Responsible Gaming page. For the full terms governing your account, see our Terms & Conditions.